Refund policy

We want you to love your BANZE purchase.

If your order arrives damaged or incorrect, please contact us within 14 days of receiving your order.

Email:

hello@banze.com.au

Please include:

• Your order number
• Photos of the item
• A brief description of the issue

If approved, we will provide either:

• A replacement
• Store credit
• A refund

Change of Mind

For hygiene and safety reasons, we generally do not offer refunds for change of mind once bracelets have been worn.

Unused products in original packaging may be eligible for return at our discretion. Return shipping costs are the customer's responsibility